Test House & Last Minute Club

When to use each one

Both offers trade a little margin for something specific. Know which one you are buying before you send it.

• Test House — use it when a new cleaner joins and you need a real home to test them in, or when a fence-sitting client wants proof before committing. One-time only, never a standing rate.
• Last Minute Club — use it when today or tomorrow is empty and an unpaid hour is worth more than the discount. It fills the schedule; it does not win a price war.
• How often: a Test House whenever a new cleaner starts. A Last Minute Club at most once a week to any one client — text the same person a deal every week and they learn to wait for it.
• Never use either to rescue a job you already priced too low. Fix the price in the calculator first, then discount from a number that was always going to pay.

Exact pitch scripts

SMS first — you have their phone. Send the email version when the job is bigger or the client is a corporate or Airbnb host.

Setting the discount safely

The discount comes out of your share, not out of thin air. Two numbers decide whether an offer is safe.

• You Keep per labor hour is the number that matters, not the price. A $200 bi-weekly clean at 50% cleaner pay and 2 hours on site keeps you $50 an hour. At 15% off it keeps you $42.50 an hour — the same job, less pay for the same hours.
• Set your minimum You Keep per hour at the top of the Specials tab. The calculator warns you the moment an offer drops under it. It never blocks you — you decide.
• If the warning shows, one of two things is wrong: the discount is too deep for this job, or the job was priced too low before the discount. Both are fixable in the calculator.
• Raise the discount only when the alternative is an empty hour. A filled hour at a small discount still beats a clean schedule with nothing in it.

After the client says yes

The offer only pays off if you close the loop on the same visit.

• Tell the cleaner it is a training and feedback clean before they arrive, and who is answering the client's questions if they get stuck.
• Collect the feedback in writing, not over the phone: was the cleaner on time, what was missed, would you book again. Three answers, one text back.
• Offer the recurring rate at the end of the clean while they are happy — that is the whole point of a Test House.
• For a Last Minute Club job, book the next visit before you leave the driveway. One-off discount clients who never rebook are a cost, not a win.
• Keep a Test House one-time. If they ask for the same price again, the answer is the recurring rate, not another discount.